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Staying on top of your billing keeps your streaming uninterrupted and your finances predictable. From viewing your next renewal date to applying a gift card or understanding what happens when a payment doesn’t go through, this guide walks you through every billing task you might need to handle.

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Viewing Your Billing Cycle and Next Renewal Date

Your billing cycle starts on the day you first subscribed (or the day your free trial ended) and renews on that same date each month or year, depending on your plan. To check your billing details:
  1. Sign in and go to Account Settings → Plan & Billing.
  2. Under Billing Summary, you’ll see:
    • Your current plan name and price
    • The next renewal date (formatted as Month DD, YYYY)
    • The payment method that will be charged
    • A link to view your billing history
If your renewal date falls on the 29th, 30th, or 31st and the upcoming month doesn’t have that many days, billing occurs on the last day of that month instead.

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Updating Your Payment Method

You can update your credit card, debit card, or PayPal account at any time. The new payment method is used for your next billing cycle and immediately becomes the default for all future charges.
1

Go to Plan & Billing

Sign in, select your avatar → Account Settings → Plan & Billing. Scroll to the Payment Method section.
2

Click 'Update Payment Method'

Click the Update Payment Method button next to your current payment method. You’ll be taken to our secure payment portal.
3

Choose a Payment Type

Select the type of payment method you want to add:
  • Credit or Debit Card (Visa, Mastercard, American Express, Discover)
  • PayPal — you’ll be redirected to PayPal to authorize the connection
  • Gift Card or Prepaid Balance — enter your code in the dedicated field (see the section below)
4

Enter Your Card Details

If adding a card, fill in the card number, expiration date, CVV, and the billing address associated with the card. All fields are encrypted end-to-end.
5

Save and Verify

Click Save Payment Method. We’ll run a $0.00 authorization check to verify the card is valid — this is not a charge and disappears from your bank statement within 1–3 business days.
6

Confirm the Update

You’ll see a confirmation message and a summary email will be sent to your registered address. Your old payment method is removed from the file unless it still has a prepaid balance.
If you’re updating your card because it expired, do it before your renewal date to avoid a payment failure and any interruption in service. You’ll receive an email reminder 7 days before your card’s expiration date if we detect it on file.

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Understanding Your Invoice and Receipt

Every successful payment generates an invoice that you can view and download from your account. What’s on your invoice:
  • Invoice number — a unique reference for each transaction
  • Billing date — the date the payment was processed
  • Plan name and billing period — e.g. “Premium Plan: Jan 1 – Jan 31, 2025”
  • Subtotal, applicable taxes, and total charged
  • Payment method used — last 4 digits of your card or PayPal email
  • Promo or gift card credits applied, if any
To download an invoice:
  1. Go to Account Settings → Plan & Billing → Billing History.
  2. Find the billing date you need and click View Invoice.
  3. Click Download PDF to save a copy to your device.
Invoices are available for all payments going back to your account creation date. If you need an invoice older than what’s shown, contact our support team and we can generate a statement for your records.

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What Happens If a Payment Fails

A payment can fail for several reasons — an expired card, insufficient funds, a bank security block, or a PayPal issue. Here’s exactly what happens and what to do. The retry schedule:
  • Day 1: Initial charge fails. You receive an email notification.
  • Day 3: We automatically retry the payment.
  • Day 7: We retry again if the Day 3 attempt also failed.
  • Day 14: Final retry attempt. If this fails, your account is moved to a suspended state and streaming access is paused.
What to do when a payment fails:
  1. Open the email notification and click Update Payment Method, or go to Account Settings → Plan & Billing manually.
  2. Update your payment method or ensure your existing card has sufficient funds.
  3. Click Retry Payment Now on the Plan & Billing page — this triggers an immediate charge attempt rather than waiting for the next scheduled retry.
  4. Once the payment succeeds, your account is reactivated instantly.
If your account is suspended, your watchlist, profiles, and watch history are preserved for up to 90 days. After 90 days of continued non-payment, your account and all associated data may be permanently deleted.

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Applying a Promo Code or Gift Card

Promotional codes and gift cards are applied as account credits and deducted from your next billing charge automatically.
1

Navigate to Redeem Code

Go to Account Settings → Plan & Billing → Redeem a Code. Alternatively, select Redeem Gift Card or Promo Code from the Payment Method section.
2

Enter Your Code

Type or paste your promo code or gift card code exactly as it appears (codes are case-insensitive). Click Apply Code.
3

Review the Credit

A confirmation screen shows the credit amount being added to your account and the expiration date of that credit (usually 12 months from the date of redemption). Click Confirm to apply it.
4

Check Your Balance

Your available credit balance appears on the Plan & Billing page under Account Credits. It’s automatically applied to upcoming charges before your payment method is billed.
Promo codes are typically one-time use and tied to a specific plan tier. If you apply a promo code meant for a Standard plan while on a Basic plan, the credit will still apply to your balance but the promotional pricing may not take effect until you upgrade. Read the terms included with your code for specifics.

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Refund Policy

We generally do not offer refunds for partial billing periods. If you cancel your subscription mid-cycle, you retain access to the platform until the end of the period you’ve already paid for, but no refund is issued for the remaining days.Exceptions include:
  • Accidental charge after cancellation: If you were billed after successfully cancelling, contact support within 14 days for a full refund of that charge.
  • First-time billing error: If you were charged immediately after signing up for a free trial due to a technical error, contact support and we’ll refund the charge.
  • Unauthorized charges: If you notice a charge you didn’t authorize, contact us immediately. We’ll investigate and issue a refund if confirmed unauthorized.
  1. Visit the Contact Support page and open a support ticket, or use the Live Chat feature (available 24/7).
  2. Provide your account email, the invoice number for the charge in question (found in Billing History), and a brief description of why you’re requesting the refund.
  3. Our billing team reviews refund requests within 2 business days. Approved refunds are returned to your original payment method and appear within 5–10 business days depending on your bank.
Your account remains active and fully functional while a refund request is under review. Submitting a refund request does not suspend or alter your subscription. If the refund is approved, you’ll receive an email confirmation and the credit will appear on your statement shortly after.
Gift card credits and promotional credits are non-refundable and cannot be converted to cash. If a gift card balance remains on your account at the time you cancel, it is forfeited. Unused gift card credits are not transferable to other accounts.
This can occasionally happen if a free trial converts to a paid plan tier you didn’t intend to keep. Contact our support team within 14 days of the charge with your account email and invoice number. If the upgrade or plan selection was unintentional, we’ll review your account activity and issue a refund or credit where applicable.