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Signing in gives you access to your personalized watchlist, viewing history, and subscription content across every device you own. Whether you’re logging in for the first time on a new TV or picking up where you left off on your phone, the process is fast and consistent across all platforms.

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Sign In to Your Account

1

Open the Sign-In Page

Open the app on your device or visit the platform’s website in your browser, then tap or click Sign In on the welcome screen. You’ll see the login form with options for email/password and social login.
2

Choose Your Login Method

Use the same method you selected when you created your account.

Email & Password

Enter the email address and password you registered with, then click Sign In.

Social Login

Click Continue with Google, Continue with Apple, or Continue with Facebook to authenticate through your social provider without entering a password.
If you signed up with a social provider, you must use that same provider to sign in — email/password login won’t work for that account unless you set a separate password in Account Settings.
3

Enter Your Credentials

If you’re using email/password:
  • Type your email address in the first field.
  • Type your password in the second field. Click the eye icon to reveal the password if you need to double-check what you’re typing.
  • Click Sign In.
Passwords are case-sensitive. If you’re getting an error, make sure Caps Lock is off and that you’re using the correct email address — some people have more than one inbox.
4

Use 'Remember Me' for Faster Access

On the login page, check the Remember Me box before signing in if you’re on a personal device. This keeps you signed in for up to 30 days without needing to enter your credentials again.
Do not enable Remember Me on a shared, public, or work device. Anyone with access to that device could open your account. Always sign out manually when using devices you don’t own.
5

Complete Two-Factor Authentication (If Enabled)

If you have two-factor authentication (2FA) turned on in your security settings, you’ll be prompted to enter a one-time code after your password is accepted. Check your authenticator app or SMS messages for the 6-digit code and enter it within 60 seconds.
You can enable or disable 2FA at any time under Account Settings → Security → Two-Factor Authentication. We strongly recommend keeping it on for added account protection.
6

Sign In on Multiple Devices

Your account can be active on several devices at the same time, up to the limit set by your subscription plan. To add a new device:
  1. Download the app on your device (smart TV, tablet, games console, etc.) or open the website in a browser.
  2. Sign in with the same credentials you use on your primary device.
  3. Your watchlist, preferences, and viewing history sync automatically within a few seconds.
To see every device currently signed in to your account, go to Account Settings → Devices → Manage Devices. From there you can remove any device you no longer use or recognise.
If you’ve reached your device limit, remove an old device from the Manage Devices page before signing in on a new one — otherwise you’ll see an error during login.

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Forgot Your Password?

If you can’t remember your password, you can reset it in seconds without losing any of your account data or watchlist.
  1. On the sign-in page, click Forgot password? below the password field.
  2. Enter the email address associated with your account and click Send Reset Link.
  3. Open the password reset email in your inbox and click Reset Password.
  4. Enter a new password (and confirm it), then click Save New Password.
  5. You’ll be signed in automatically after the reset completes.
For a full walkthrough of account access issues — including locked accounts, unrecognised login attempts, and social login errors — see the Login Troubleshooting guide.

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Frequently Asked Questions

First, try resetting your password using the Forgot password? link to rule out any typos or an outdated saved password in your browser. If the problem persists after resetting, clear your browser cookies and cache, then try again. You can also try signing in from a different browser or device to determine if the issue is device-specific. If none of those steps work, contact our support team from the Help menu.
Yes, as long as you haven’t exceeded the simultaneous stream limit on your plan. For example, a standard plan may allow two screens at once. Signing in on a second device won’t sign you out of the first — both can play content independently.
Go to Account Settings → Devices → Manage Devices and click Sign Out next to any device you don’t recognise. Then change your password immediately under Account Settings → Security → Change Password. We also recommend enabling two-factor authentication to prevent unauthorised access in future.
Automatic sign-outs happen when your session expires (after 30 days of inactivity) or when your password is changed. Make sure you’ve checked Remember Me on personal devices and that your browser isn’t set to clear cookies on close.