> ## Documentation Index
> Fetch the complete documentation index at: https://help.galleryplus.tv/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Cancel Your Streaming Subscription and What to Expect

> Step-by-step instructions to cancel your subscription on web, iOS, and Android, plus what happens to your data and how to reactivate anytime.

Cancelling your subscription is straightforward and takes less than two minutes. There are no cancellation fees and no forms to fill out — just a few taps or clicks, and you're done. Before you proceed, it's worth understanding what cancellation actually means for your access, your data, and your options down the road.

<Warning>
  Cancelling does **not** end your access immediately. Your subscription remains active until the last day of your current billing period — the date you've already paid through. You will not receive a refund for the remaining days. To avoid being charged for another billing cycle, cancel at least 24 hours before your next renewal date. You can find your renewal date in **Account Settings → Plan & Billing**.
</Warning>

***

## What Cancellation Means

When you cancel your subscription:

* **Immediate effect:** Your account is flagged as cancelled and will not renew on the next billing date.
* **Continued access:** You can keep watching until the last day of your paid billing period.
* **No more charges:** Your saved payment method will not be charged again unless you reactivate.
* **Data retention:** Your profiles, watchlist, and watch history are preserved for 10 months after your access expires, so reactivating picks up right where you left off.

***

## Cancel on the Web

<Steps>
  <Step title="Sign In to Your Account">
    Visit the website and sign in with your email and password. Make sure you're on the main account holder's profile (not a sub-profile), as only the account holder can cancel.
  </Step>

  <Step title="Open Account Settings">
    Click your profile avatar in the top-right corner and select **Account Settings** from the dropdown menu.
  </Step>

  <Step title="Go to Plan & Billing">
    Select the **Plan & Billing** tab. You'll see your current plan, next renewal date, and billing amount.
  </Step>

  <Step title="Click 'Cancel Subscription'">
    Scroll to the bottom of the Plan & Billing section and click **Cancel Subscription**. If you don't see this button, you may have subscribed through the Apple App Store or Google Play — see the relevant sections below.
  </Step>

  <Step title="Review the Cancellation Details">
    A confirmation screen shows the exact date your access ends (the last day of your current billing period). Read this carefully so you know when your service stops.
  </Step>

  <Step title="Confirm Cancellation">
    Click **Confirm Cancellation**. A confirmation email is sent to your registered address immediately. Your subscription status in Account Settings changes to **Cancelled – Active until \[Date]**.
  </Step>
</Steps>

***

## Cancel on Mobile (Android App)

<Steps>
  <Step title="Open the App and Sign In">
    Launch the app on your Android device and sign in to the account holder's profile.
  </Step>

  <Step title="Tap Your Avatar">
    Tap the profile avatar in the top-right corner, then tap **Account Settings**.
  </Step>

  <Step title="Tap 'Plan & Billing'">
    Scroll down to the **Plan & Billing** section and tap to expand it.
  </Step>

  <Step title="Tap 'Cancel Subscription'">
    Tap **Cancel Subscription** and review the access end date shown on the next screen.
  </Step>

  <Step title="Confirm">
    Tap **Confirm Cancellation** to complete the process. You'll receive a confirmation email within a few minutes.
  </Step>
</Steps>

<Note>
  If you originally subscribed through the Google Play Store, the **Cancel Subscription** button in the app will redirect you to the Google Play billing management page. Follow the steps in the "Cancel Through Google Play" section below instead.
</Note>

***

## Cancel Through the Apple App Store (iOS/iPadOS)

If you subscribed using an iPhone or iPad through the App Store, Apple manages your billing — not us directly. You must cancel through your Apple ID settings.

<Steps>
  <Step title="Open iPhone Settings">
    On your iPhone or iPad, open the **Settings** app (the grey gear icon on your home screen).
  </Step>

  <Step title="Tap Your Apple ID Name">
    At the top of Settings, tap your name to open your Apple ID page.
  </Step>

  <Step title="Tap 'Subscriptions'">
    Tap **Subscriptions** to see all active and expired subscriptions tied to your Apple ID.
  </Step>

  <Step title="Find and Tap Your Streaming Subscription">
    Locate the subscription in the list and tap it to open the subscription details page.
  </Step>

  <Step title="Tap 'Cancel Subscription'">
    Tap **Cancel Subscription** at the bottom of the page and confirm in the popup. Apple will show you the date your access ends.
  </Step>
</Steps>

<Note>
  Apple does not notify us in real time when a subscription is cancelled through the App Store. Allow up to 24 hours for your account status to reflect the cancellation on our platform.
</Note>

***

## Cancel Through Google Play (Android)

If you subscribed through the Google Play Store, Google manages your billing. Follow these steps to cancel there.

<Steps>
  <Step title="Open the Google Play Store App">
    On your Android device, open the **Google Play Store** app.
  </Step>

  <Step title="Tap Your Profile Icon">
    In the top-right corner, tap your profile picture or initial to open the account menu.
  </Step>

  <Step title="Tap 'Payments & Subscriptions'">
    Select **Payments & Subscriptions**, then tap **Subscriptions**.
  </Step>

  <Step title="Find and Select Your Subscription">
    Find the streaming platform subscription in the list and tap it.
  </Step>

  <Step title="Tap 'Cancel Subscription'">
    Tap **Cancel Subscription**, choose a cancellation reason if prompted, and confirm. Google will show the end date for your current billing period.
  </Step>
</Steps>

***

## What Happens to Your Data and Watchlist After Cancellation

<Accordion title="Is my watchlist saved if I cancel?">
  Yes. Your watchlist, watch history, ratings, and profile settings are all preserved after cancellation. We store your data for up to **10 months** after your access expires. If you reactivate within that window, everything is exactly as you left it — no need to rebuild your list from scratch.
</Accordion>

<Accordion title="Are my downloaded titles still available after cancellation?">
  No. Downloaded titles are tied to an active subscription. Once your billing period ends, the app will no longer be able to verify your subscription license, and all downloaded content will become unavailable for playback. The files are not deleted from your device immediately, but they cannot be played without an active subscription.
</Accordion>

<Accordion title="What happens to my sub-profiles after cancellation?">
  All sub-profiles on your account remain intact during the data retention period (10 months). If you reactivate, each profile's watch history, preferences, and settings are fully restored. After 10 months of inactivity, all profiles and their data may be permanently deleted.
</Accordion>

<Accordion title="Will I still receive emails after cancellation?">
  You'll receive a cancellation confirmation email right away. After your access period ends, we may send you occasional re-engagement emails (e.g. "We miss you" messages or promotional offers). You can unsubscribe from those at any time via the unsubscribe link at the bottom of any email, or from **Account Settings → Notifications** while your account is still active.
</Accordion>

<Accordion title="Is my payment information deleted after cancellation?">
  Your saved payment method remains on file during the data retention period in case you choose to reactivate with one click. If you'd like your payment information removed immediately, go to **Account Settings → Plan & Billing → Payment Method** and delete it manually before your access expires. After 10 months, all account data including payment details are purged from our systems.
</Accordion>

<Accordion title="Can I get a refund after cancelling?">
  Cancellations do not trigger automatic refunds. You retain access until the end of your paid period and no refund is issued for unused days. If you believe you were charged in error — for example, if you were billed after a cancellation you can prove went through — contact our support team within 14 days of the charge with your invoice number and we'll review your case.
</Accordion>

***

## How to Reactivate Your Subscription

Changed your mind? Reactivating takes less than a minute and restores your full account — including watchlist, profiles, and watch history — as long as you're within the 10-month data retention window.

<Steps>
  <Step title="Visit the Website or Open the App">
    Go to the website or open the mobile app and sign in with your existing account credentials.
  </Step>

  <Step title="Go to Account Settings">
    Click or tap your avatar → **Account Settings** → **Plan & Billing**.
  </Step>

  <Step title="Click 'Reactivate Subscription'">
    You'll see a **Reactivate Subscription** button prominently displayed. Click or tap it.
  </Step>

  <Step title="Choose Your Plan">
    Select the plan you want to reactivate with. You're not locked into your previous plan — feel free to choose a different tier if your needs have changed.
  </Step>

  <Step title="Confirm Payment and Activate">
    Confirm your payment method (or add a new one) and click **Reactivate Now**. Your subscription is active immediately and your billing cycle restarts from today's date.
  </Step>
</Steps>

<Tip>
  When you reactivate, check the **Promotions** section on the Plan & Billing page — returning subscribers sometimes receive a discounted rate for the first month back. Any valid promo code or gift card balance remaining on your account from before is automatically reinstated.
</Tip>