> ## Documentation Index
> Fetch the complete documentation index at: https://help.galleryplus.tv/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and Payments: Manage Your Subscription Charges

> View your billing cycle, update payment methods, understand invoices, handle failed payments, apply promo codes, and learn our refund policy.

Staying on top of your billing keeps your streaming uninterrupted and your finances predictable. From viewing your next renewal date to applying a gift card or understanding what happens when a payment doesn't go through, this guide walks you through every billing task you might need to handle.

## Viewing Your Billing Cycle and Next Renewal Date

Your billing cycle starts on the day you first subscribed (or the day your free trial ended) and renews on that same date each month or year, depending on your plan.

To check your billing details:

1. Sign in and go to **Account Settings** → **Plan & Billing**.
2. Under **Billing Summary**, you'll see:
   * Your current plan name and price
   * The **next renewal date** (formatted as Month DD, YYYY)
   * The **payment method** that will be charged
   * A link to view your **billing history**

<Note>
  If your renewal date falls on the 29th, 30th, or 31st and the upcoming month doesn't have that many days, billing occurs on the last day of that month instead.
</Note>

***

## Updating Your Payment Method

You can update your credit card, debit card, or PayPal account at any time. The new payment method is used for your next billing cycle and immediately becomes the default for all future charges.

<Steps>
  <Step title="Go to Plan & Billing">
    Sign in, select your avatar → **Account Settings** → **Plan & Billing**. Scroll to the **Payment Method** section.
  </Step>

  <Step title="Click 'Update Payment Method'">
    Click the **Update Payment Method** button next to your current payment method. You'll be taken to our secure payment portal.
  </Step>

  <Step title="Choose a Payment Type">
    Select the type of payment method you want to add:

    * **Credit or Debit Card** (Visa, Mastercard, American Express, Discover)
    * **PayPal** — you'll be redirected to PayPal to authorize the connection
    * **Gift Card or Prepaid Balance** — enter your code in the dedicated field (see the section below)
  </Step>

  <Step title="Enter Your Card Details">
    If adding a card, fill in the card number, expiration date, CVV, and the billing address associated with the card. All fields are encrypted end-to-end.
  </Step>

  <Step title="Save and Verify">
    Click **Save Payment Method**. We'll run a \$0.00 authorization check to verify the card is valid — this is not a charge and disappears from your bank statement within 1–3 business days.
  </Step>

  <Step title="Confirm the Update">
    You'll see a confirmation message and a summary email will be sent to your registered address. Your old payment method is removed from the file unless it still has a prepaid balance.
  </Step>
</Steps>

<Tip>
  If you're updating your card because it expired, do it before your renewal date to avoid a payment failure and any interruption in service. You'll receive an email reminder 7 days before your card's expiration date if we detect it on file.
</Tip>

***

## Understanding Your Invoice and Receipt

Every successful payment generates an invoice that you can view and download from your account.

**What's on your invoice:**

* **Invoice number** — a unique reference for each transaction
* **Billing date** — the date the payment was processed
* **Plan name and billing period** — e.g. "Premium Plan: Jan 1 – Jan 31, 2025"
* **Subtotal, applicable taxes, and total charged**
* **Payment method used** — last 4 digits of your card or PayPal email
* **Promo or gift card credits applied**, if any

**To download an invoice:**

1. Go to **Account Settings** → **Plan & Billing** → **Billing History**.
2. Find the billing date you need and click **View Invoice**.
3. Click **Download PDF** to save a copy to your device.

<Note>
  Invoices are available for all payments going back to your account creation date. If you need an invoice older than what's shown, contact our support team and we can generate a statement for your records.
</Note>

***

## What Happens If a Payment Fails

A payment can fail for several reasons — an expired card, insufficient funds, a bank security block, or a PayPal issue. Here's exactly what happens and what to do.

**The retry schedule:**

* **Day 1:** Initial charge fails. You receive an email notification.
* **Day 3:** We automatically retry the payment.
* **Day 7:** We retry again if the Day 3 attempt also failed.
* **Day 14:** Final retry attempt. If this fails, your account is moved to a **suspended** state and streaming access is paused.

**What to do when a payment fails:**

1. Open the email notification and click **Update Payment Method**, or go to **Account Settings** → **Plan & Billing** manually.
2. Update your payment method or ensure your existing card has sufficient funds.
3. Click **Retry Payment Now** on the Plan & Billing page — this triggers an immediate charge attempt rather than waiting for the next scheduled retry.
4. Once the payment succeeds, your account is reactivated instantly.

<Warning>
  If your account is suspended, your watchlist, profiles, and watch history are preserved for up to 90 days. After 90 days of continued non-payment, your account and all associated data may be permanently deleted.
</Warning>

***

## Applying a Promo Code or Gift Card

Promotional codes and gift cards are applied as account credits and deducted from your next billing charge automatically.

<Steps>
  <Step title="Navigate to Redeem Code">
    Go to **Account Settings** → **Plan & Billing** → **Redeem a Code**. Alternatively, select **Redeem Gift Card or Promo Code** from the Payment Method section.
  </Step>

  <Step title="Enter Your Code">
    Type or paste your promo code or gift card code exactly as it appears (codes are case-insensitive). Click **Apply Code**.
  </Step>

  <Step title="Review the Credit">
    A confirmation screen shows the credit amount being added to your account and the expiration date of that credit (usually 12 months from the date of redemption). Click **Confirm** to apply it.
  </Step>

  <Step title="Check Your Balance">
    Your available credit balance appears on the **Plan & Billing** page under **Account Credits**. It's automatically applied to upcoming charges before your payment method is billed.
  </Step>
</Steps>

<Note>
  Promo codes are typically one-time use and tied to a specific plan tier. If you apply a promo code meant for a Standard plan while on a Basic plan, the credit will still apply to your balance but the promotional pricing may not take effect until you upgrade. Read the terms included with your code for specifics.
</Note>

***

## Refund Policy

<Accordion title="What is the standard refund policy?">
  We generally do not offer refunds for partial billing periods. If you cancel your subscription mid-cycle, you retain access to the platform until the end of the period you've already paid for, but no refund is issued for the remaining days.

  Exceptions include:

  * **Accidental charge after cancellation:** If you were billed after successfully cancelling, contact support within 14 days for a full refund of that charge.
  * **First-time billing error:** If you were charged immediately after signing up for a free trial due to a technical error, contact support and we'll refund the charge.
  * **Unauthorized charges:** If you notice a charge you didn't authorize, contact us immediately. We'll investigate and issue a refund if confirmed unauthorized.
</Accordion>

<Accordion title="How do I request a refund?">
  1. Visit the [Contact Support](/troubleshooting/contact-support) page and open a support ticket, or use the **Live Chat** feature (available 24/7).
  2. Provide your account email, the invoice number for the charge in question (found in Billing History), and a brief description of why you're requesting the refund.
  3. Our billing team reviews refund requests within 2 business days. Approved refunds are returned to your original payment method and appear within 5–10 business days depending on your bank.
</Accordion>

<Accordion title="What happens to my account while a refund is being reviewed?">
  Your account remains active and fully functional while a refund request is under review. Submitting a refund request does not suspend or alter your subscription. If the refund is approved, you'll receive an email confirmation and the credit will appear on your statement shortly after.
</Accordion>

<Accordion title="Can I get a refund on a gift card or promo code credit?">
  Gift card credits and promotional credits are non-refundable and cannot be converted to cash. If a gift card balance remains on your account at the time you cancel, it is forfeited. Unused gift card credits are not transferable to other accounts.
</Accordion>

<Accordion title="What if I was charged for a plan I didn't choose?">
  This can occasionally happen if a free trial converts to a paid plan tier you didn't intend to keep. Contact our support team within 14 days of the charge with your account email and invoice number. If the upgrade or plan selection was unintentional, we'll review your account activity and issue a refund or credit where applicable.
</Accordion>